Mount Isa Trophies
Website: https://mountisatrophies.com.au

ABN: 91 130 203 575 Mount Isa Trophies ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website: https://mountisatrophies.com.au.

1. What Information We Collect
We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Order and payment details (processed via secure third-party gateways)
• Any communications or inquiries you submit

We may also collect non-personal information such as:

• Browser type and version
• Device information
• IP address
• Pages visited on our website

2. How We Collect Your Information
We collect information when you:

• Place an order through our website
• Fill out a contact or enquiry form
• Subscribe to our mailing list
• Communicate with us via email or phone
• Browse our website (through cookies and analytics tools)

3. How We Use Your Information
We use your information to:

• Process and fulfill orders
• Respond to inquiries and customer service requests
• Communicate with you regarding your order or our services
• Improve our website and services
• Send marketing communications (only if you opt-in)

4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:

• Service providers (e.g., payment processors, delivery services)
• Website analytics and hosting providers
• Legal or regulatory authorities, if required by law

All third-party services we use are required to comply with privacy obligations under Australian law.

5. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Cookies and Analytics
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings. We may use services like Google Analytics to gather anonymous statistical data.

7. Access and Correction
You have the right to access and correct your personal information. To request access or a correction, please contact us at: 📧 Email: sales@mountisatrophies.com.au
📞 Phone: +64 07 4743 8417
📍 Address: 

     125 Camooweal Street
     Mount Isa,
     Queensland 4825
     Australia

8. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us using the details above. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.